I'm an MSP business and my technicians are having trouble added devices. After talking to support, it turns out that I cannot change the role of the users in the command center. That means they cannot add devices for my clients when I get a new firewall for them. Because of this, I have to add in the devices with my account, give them permission to manage the device, THEN they can start setting it up for a client. Feels like there are more steps than necessary for one job.
We like the solution compared to SonicWall or pfSense but the lack of ability for my technicians to add new devices makes it a little cumbersome. It would be great if a MSP dedicated Command Center or technician/admin roles were added.